Going from Xero to Hero

Has your business outgrown Xero? Find out what happens when you get past buzzwords like “beautiful”, “intuitive” and “visibility”. This blog identifies the top 10 common pain points that indicate your business is outgrowing Xero’s capabilities.

And find out what steps you can take.

You might as well face it…

Maybe you’ve been sticking with Xero due to sentimental value, familiarity, or a lack of choice.  After all, it has served you well over the years. Maybe you’ve been avoiding the tell-tale signs that things aren’t going as they should be. Perhaps you’re telling yourself that as long as your operation stays afloat, things will be ok.

But will they? Will things magically get better if you stick your head in the sand?

Drawing on over 20 year’s experience and knowledge as Australia’s leading MYOB Enterprise Resource Planning (ERP) partner, this blog will help you identify the top 10 common pain points that indicate your business is outgrowing Xero’s limited capabilities.

These pain points come from years of conversations we have had with clients. Many of whom have successfully made the transition from being a small business, to a thriving organisation thanks to MYOB Advanced and Axsys.

We hope this insight will help you work out if you’ve outgrown Xero, and assess your own future business needs and growth aspirations.

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Xero is slowing down or timing out

One of the first signs you have outgrown Xero is when reports start to slow down or time out. Xero is simply not built to accommodate large transaction volumes. As a result, the more your business and data grow, the less Xero supports your operations.

Add-ons are adding up

Xero is not designed to work alone, so larger businesses often need multiple add-ons to satisfy their needs. However, multiple add-ons are expensive – adding to the total cost of ownership. It may even be more expensive than investing in a single integrated ERP system.

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You can’t access accurate business insights in real-time

Using Xero plus add-ons means that your data could be sitting in separate databases which don’t integrate in real-time. This is cumbersome when you need to download multiple reports from different add-ons and manually pull them together. A solution which is time consuming, increases the risk of error and does not produce real-time insights. In comparison to an ERP solution, Xero fails to offer the same level of control, flexibility and precision that growing businesses need.

You can’t access local, specialist support

Xero supports multiple countries and add-ons, offering varying levels of technical support. Having a locally based partner is important as they understand the local environment, how your system has been customised and can provide tailored support with specialised expertise.

It takes days or weeks to produce accounts or end of month reports

Xero is designed for small businesses so many businesses have to use spreadsheets to fil in the gaps. You may have multiple staff spending time on manual and repetitive tasks, or joining data in spreadsheets from various add-ons. Time that could be used on revenue raising activities.

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You need multiple company files

One of the key pitfalls of Xero is that it is designed to only manage one business. Granted there are workarounds, they are not ideal whatsoever. Often leading to inaccurate reports over the various entities.

Customisation is limited

As your business grows, your business model and processes also become more complex. Add-ons can act as a band-aid solution for any gaps you may be experiencing in your system however, Xero has limited customisability.

Therefore, as you add more products, complex supply chains, more employees, locations and customers to your business your solution can be quite the opposite causing more delays and errors than it’s worth.

You can’t get technical support when you need it

Xero only offers online support which can hinder operations if you need support for critical day to day operations such as running payroll on time. When you invest in an ERP solution, Axsys becomes your go to for critical help and technical support.

You can’t control user access

Xero doesn’t offer the same level of flexibility or user access levels like an ERP. This lack of safeguards leaves you open to data breaches and fraud. Apps additionally require additional logins too, so granting or revoking access means repeating the same across multiple apps, which increased the risk of errors.

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You’re still manually approving

Xero doesn’t have sophisticated permission functionality and the ability to set up automated workflows. This means you have no choice but to simply continue manually approving requests.

When is the right time to step up?

In Australia, most small businesses start off using either off-the-shelf MYOB products or Xero to meet their basic accounting needs. But it doesn’t take long for successful, expanding businesses to outgrow the capabilities of these platforms.

When that happens, the frequently asked question is: What steps can I take next? Some businesses persist with Xero – using all sorts of slow and cumbersome workarounds, such as adding more and more third party applications to extend functionality. Unfortunately this approach is messy, expensive and complex to say the least. 

On the other hand, MYOB Advanced is the perfect platform for successful businesses to use as a catalyst for their growth aspirations. Its platform delivers financials, customer relationship management, inventory and warehouse management, professional services automation and ecommerce capabilities in a single solution. Not to mention it includes payroll and workforce management capabilities.

MYOB Advanced supports businesses to interact with their customers in new ways, providing the necessary functional depth to support complex business models and processes. It contains the integration complexity associated with additional applications and provides unsurpassed insight across all functional capabilities through a unified data model.  

In the end, while a low-cost, entry-level accounting software like Xero may have initially fit your needs, investing in an integrated and functionally rich platform will put your business on the fast track from local to legendary. 

Xero to MYOB Advanced Success Stories

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Are you ready for MYOB Advanced?

With loads more functionality than Xero, MYOB Advanced includes everything you need out of the box.

Better yet, MYOB Advanced is scalable and can be tailored to your unique growing business needs.

Phone 1300 553 228 or email sales@axsys.com.au

We look forward to hearing from you.