MYOB ERP Solutions

Client Support

Trustworthy, experienced and cost-effective. For over 20 years, we’ve been providing support to clients Australia-wide, helping them reduce costs and increase uptime. Our award-winning Support team provides services essential to the daily running of your business.

Axsys Client Support

From to MYOB Advanced to MYOB Exo, you get reliable, informative and specific support where we guide you remotely using TeamViewer. Knowledge and experience: take comfort in knowing all our consultants have been certified by MYOB.

Whether it be technical support, assistance, or troubleshooting: we offer guaranteed response times. Enjoy peace of mind knowing that in the rare instance something does go wrong, the solution is close at hand, with many issues resolved on the spot.

Need help?

We have cost effective support contracts featuring pre-paid hour options to help meet all budgets. And when it comes to estimates provided, take comfort in knowing the Support team will always stay within them.

Client support is charged on a ‘do and charge’ 15 minute incremental basis.

Support Team

At Axsys, every consultant you speak with is MYOB Certified, highly trained and capable of providing custom solutions for your business. In addition, our award-winning support team are trained and knowledgeable in the following areas:

Database mail

T-SQL/Delphi coding for Advanced Clarity Reporting

SQL Reporting Services

Business Intelligence

SQL Programmability / integration

Exo process customisation / development

Advanced Exo Clarity Designers

AutoDoc HSE – visit

Phone Support

Need questions answered? Need support? Call our support team and get the help you need.

  • For MYOB Advanced call: 1300 553 228 > Option 3 > 3
  • For MYOB Exo call: 1300 553 228 > Option 3 > 2
  • For Payroll Support call: 1300 553 228 > Option 3 > 1

MYOB Advanced and Exo Email Support:

Convenience and rapid response times. Our dedicated Support team endeavour to respond to every email within 15 minutes of its arrival. Please use the following support email addresses depending on your product:

Remote Support:

By using TeamViewer, our consultants can securely access your computer and network server to resolve technical issues without attending on-site. TeamViewer is downloadable from here>

Task Summary Service

To help MYOB Exo clients see the status of all their tasks currently logged with our Support team, we provide a free Task Summary Report service. Applicable to MYOB Exo only. Learn more>

Client Downloads

Please feel free to download any of the following documents:

MYOB Exo Cloud Services Check

Minimum System Requirements

The following documents contains recommended system requirements for MYOB Enterprise Solutions software. You must ensure that your system meets the minimum requirements outlined. However, we strongly suggest you follow the recommended requirements or greater to ensure performance of your system is suitable to business operations.